Frequently Asked Questions (FAQ)
Orders
How long does it take to receive my order?
Most orders are processed within 2–5 business days before shipping. Once your order ships, delivery typically takes 3–7 business days within the United States.
Can I cancel or change my order?
If your order has not entered production, we may be able to modify or cancel it. Please contact us as soon as possible at support@ruckandridge.com.
How can I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.
Shipping
Do you ship throughout the United States?
Yes! We currently ship throughout the United States.
Do you offer free shipping?
We offer free shipping on qualifying orders. Promotions and minimum purchase requirements may vary throughout the year.
My package says delivered, but I can't find it.
Please check with neighbors, household members, and your local carrier first. If you still cannot locate your package, contact us and we'll do our best to help.
Returns & Exchanges
What is your return policy?
We accept returns on eligible items within 30 days of delivery. Items must be unworn, unused, and in their original condition.
Please see our Refund Policy for complete details.
What if my item arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos of the issue. We'll work quickly to make it right.
Products
Are your shirts true to size?
Yes. Our apparel generally fits true to size. We recommend reviewing the size chart on each product page before ordering.
Where are your products made?
Our designs are created by Ruck & Ridge Outfitters, a veteran-owned outdoor apparel brand. Products are professionally printed and fulfilled by trusted production partners.
Will the print fade after washing?
Our apparel is printed using high-quality printing methods designed for long-lasting wear. For best results, wash inside out with cold water and tumble dry low.
Payments
What payment methods do you accept?
We accept major credit cards, Shop Pay, Apple Pay, Google Pay, PayPal, and other secure payment methods available at checkout.
Is my payment information secure?
Absolutely. All payments are processed through Shopify's secure encrypted checkout. Ruck & Ridge Outfitters never stores your full payment information.
Company
Is Ruck & Ridge Outfitters veteran-owned?
Yes! Ruck & Ridge Outfitters is proudly veteran-owned and inspired by the values of service, resilience, and the outdoors.
How can I contact customer support?
You can reach us anytime at:
Email: support@ruckandridge.com
We typically respond within 24 business hours.
Do you offer discounts?
Yes! Join our email list to receive exclusive product launches, promotions, and special offers.
Do you have a satisfaction guarantee?
Customer satisfaction is our priority. If you experience any issues with your order, please contact us and we'll work with you to find the best solution.
Still Need Help?
If you couldn't find the answer you're looking for, we're happy to help.
Email: support@ruckandridge.com
Response Time: Within 24 business hours.